Why Do Some People Have Success With CRM?

In Harvard Business Review there was a CRM paper by Scott Edinger indicating a high degree of dissatisfaction amongst users of CRM systems in the US. Follow link:( https://tinyurl.com/y9fcskdx ). A business development colleague based in the UK confirmed that a study here would probably yield similar results. He is regularly working with clients whose…

Low Code CRM Design Challenges Programmed-Process CRM

Introduction:  There are several design ideas evident in top CRM systems. After 20 years of CRM, 2 very different types of design now clash. Most prevalent is traditional programmed process CRM. ‘Low-Code’ changes the landscape along with the COTS ‘No-Code’ designs. Since May 2018, BPM’online as a ‘Low-Code’ competitor has emerged as the only product…

How to select the right CRM system in 3 easy lessons

In CRM investments bigger isn’t always best; Cheaper isn’t always better value; Best isn’t always most appropriate. It should go without saying that appropriate business choices must benefit the business. They must pay back. It is important when considering a CRM investment to pause and consider what ‘appropriate’ means.  In simple terms it means understanding…

Agile CRM Design Avoids Negative Equity

Business processes are a new kind of wasting asset……. Time for CRM with integral Agility! Are We a ‘Cooked Frog’? Some mornings I sip my coffee and ask myself if we’ve entered a cooked-frog era (you know the story of the frog who didn’t jump out of the hot water because he didn’t notice it…

CRM Type – Enabling or Constrained?

There are hundreds of solutions out there carrying the label of ‘CRM’. In the past you could have seen all CRM solutions as offering the same fundamental functions, however things have changed. CRM products are now so different one from another, they can’t be just alternative software choices to do the same job.  Yes, they…